Privacy Policy
My Body Osteopathy’s Privacy Policy
My Body Osteopathy is committed to protecting your privacy. We recognize that your personal information is confidential and understand that it is important for you to know how we treat your personal information when you visit this website, our social media, book our services, make an enquiry, purchase our products or deal with us directly.
My Body Osteopathy follows strict procedures in compliance with the Privacy Act (2020) and Health Information Privacy Code (2020), when using any information that you have provided.
We do not sell, trade or rent your personal information to others. My Body Osteopathy may provide aggregate statistics about our customers and website trends, these statistics however will not contain any personal information which could identify you.
By visiting our website and/or by providing us with your personal information, you accept and consent to allowing My Body Osteopathy to use this information as detailed in the privacy policy.
At any stage you have the right to access and amend or update your personal details. If you do not want to receive any communications from us you may opt out by contacting us by an email to info@mybodyosteopathy.co.nz.
If we change any aspect of our Privacy Policy; we will post these changes on this page so that you are always aware of how we are treating your personal information.
How We Collect Information
We only collect personal information we require to be able to perform our services effectively and where you choose to provide it, for instance:
When you visit our website, social media, or call/email us to make an enquiry or booking
When you fill in a contact or enquiry form on our website, social media, through email or in person with us
When you purchase products or services from us
Personal Information We May Collect
The types of personal information we may collect about you include:
your contact details, including email address, mailing address, street address and/or telephone number;
your date of birth;
your credit card or payment details for billing and order fulfilment (through our third-party payment processor);
your preferences and opinions regarding newsletter and electronic alerts/reminders/subscriptions from which you can unsubscribe at any time;
information you provide to us through patient information and consultation forms;
details of products and services we have provided to you and/or that you have enquired about, and our response to you;
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
information about your access and use of our services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
additional personal information that you provide to us, directly or indirectly, through your use of our services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
any other personal information requested by us and/or provided by you or a third party
How We Use the Information We Collect
We may collect, hold, use and disclose personal information for the following purposes:
to enable you to access and use our services;
to provide our services to you, to manage your appointments, including to dispatch and deliver our products to you, register your attendance at our events;
to contact and communicate with you about our services;
for internal record keeping, administrative, invoicing and billing purposes;
for analytics, market research and business development, including to operate and improve our services, associated applications;
for advertising and marketing, including to send you promotional information about our products and services and information that we consider may be of interest to you;
to comply with our legal obligations and resolve any disputes that we may have;
if otherwise required or authorised by law
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
any third parties you have given consent to us providing your information to
our employees, contractors and/or related entities;
courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
any other third parties as required or authorised by law
Your Rights and Controlling Your Personal Information:
Your choice
Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.
Information from third parties
If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict and Unsubscribe
To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below.
Access and Correction
Subject to certain grounds for refusal set out in the Privacy Act 2020, you may request access to, and correction of, the personal information that we hold about you. Please contact us using the details below. We will deal with your request in accordance with the Privacy Act.
Retention
We will not keep your personal information for longer than is required for the purposes for which your personal information may lawfully be used.
Complaints
If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint.
Storage and Security
We are committed to ensuring that the personal information we collect is secure. We have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the internet. The transmission and exchange of information is carried out at your own risk.
Cookies
We may use cookies on our online services from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online services and allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online services with personal information, this information may be linked to the data stored in the cookie.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our online services.
Links to other websites
Our services may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Amendments
We may, at any time and at our discretion, vary this privacy policy by publishing the amended privacy policy our website. We recommend you check our website regularly to ensure you are aware of our current privacy policy.
For any questions or notices, please contact our Director’ at:
My Body Osteopathy Ltd
Email: info@mybodyosteopath.co.nz
Last update: 24/11/21